Hospitalized and Insurance Administration

A week ago, it was sunday night, I remember being dizzy before I went to sleep. The dizziness was quite severe so I immediately took a panadol then went to sleep. Hoping that the next morning I woke up, I'll feel better.

On monday morning, I woke up at 5 AM, still a bit dizzy but better than previous night. I prep myself for the day, ate breakfast, humming, praying and review my to do items for the interview verifications. Then, I found out that I haven't had 2x3 photos attached to the form. Since it was early morning, no photo/printing place was open, so i took a cab and hoping to find a photo place open while on the way to the interview place.

After arriving at the destination, I found no photo place. So, helplessly, I got quiet and keep praying whatever happened, just happened hahha.. --' I remember being so nervous waiting for the document verification. Waiting in line for my turn, seeing every person's face how equally nervous they are and how unusually long it took for each of them to get verified. I was soo scared, afraid, nervous beyond words that I actually think, God, I think I just want to get home :(. Thank God I didn't tho, coz apparently, I passed the verification process and not only so, it went very quick that I got confused as to why others took so long? wkwkwk

Fast forward through the day, I went back to my room by afternoon and after dinner, the room start spinning again. So, I did the same thing as yesterday. I took a panadol and sleep, hoping tommorow I woke up healthy and ready to go to work.

Woke up the next morning on Tuesday, and... it just got worse! when I stand, every thing is spinning, when I went to sleep, it still is spinning. So I call in sick to work, and say to myself if until noon i wasn't getting any better, I shall go to the hospital and see the doctor.

By noon, it doesn't get any better. I took a cab and went to the hospital. I can't afford to sit in the car that I just have to lay myself down. The driver doesn't really know the way and so even in my circumstance, I have to direct him by keep asking where we are. In my frustration, the cab driver not only doesn't trust my direction, he took his own way. --' Resulting us got a bit lost and circling. This is not good for I was very very dizzy and the road was bumpy, narrow, and worse, his way of pressing the brake is awful. By the time we arrived at the hospital, I went from being only dizzy to nauseated almost puking. Thank you driver --' though u were nice, but you were really hitting my patient nerve.

Emergency Room

All by myself, going into the hospital, asking for help, were ask to sit on wheelchair (which I refused coz I was still able to walk even though slowly - actual reason is actually pride I guess hahahah). I said that my world is spinning continuously. They immediately ask me to sleep on a bed and my identification card so that they can do the administration for me. This I'm thankful for their keen and fast approach.

A nurse began to measure my body temperature, blood pressure, and pulse. Soon afterwards, a doctor start to examine me. He started asking question when the symptoms started, what do you feel, etc. I told him the full stories, including that I use to have a thyroid condition. He ask me to take some blood test and I shall wait for the result. His diagnose was vertigo, but to examine why vertigo happens, require some blood test, so I went with it.

While waiting, I was given some medicine to drink. It's to cure the spinning and dizziness.

Just for 'spinning' requires 3 pills already --'

At this time, I haven't had lunch at all. Wasn't hungry as well tho, since I had lost my appetite due to the spinning and nausea. I chose to lay on bed while waiting for the result. To kill time, I informed some of my friends regarding my condition and situation i.e. being in hospital.

Not long after, I fell asleep despite hearing a person snoring across of me and someone puking beside me. I guess it was only for a while, then another doctor came by and tell me my blood result. He gave me his diagnose, med and letters. So at this point, all I need to do is pay the fee and go home.

So I went to the 'desk' (specialized to pay), to face a smiling guy that patiently wait for me walking very slowly and sit. Then he told me the amount .... 2 million rupiah (while smiling so widely).
I was shocked, and immediately I called my friend who is an insurance agent.
The thing is, my insurance only can cover my medication if I spend the night in the hospital. So, just to check that regardless of what the diagnose are, and I took the night, will the insurance still want to pay for me? thus I called to confirm.
This wonderful friend of mine (my agent hahha) was very quick to respond back (Thank God!) and so the administration process begun.

Essentially, as of then, I became their inpatient.
BUT, not yet. I gotta wait.. at the time, I don't even know what i'm waiting for (probably for them to prepare the room or crosschecking me with my insurance company etc etc. But for whatever it is, from the time I said I wanted to spend the night in the hospital, until they move me to my room.. It took 3 hours! And goodness, I can't believe how many documents I had to signed beforehand. Not only was the document blank for the most part (which scared me coz it's almost as if I'm signing an empty paper), but because it consisted of A LOT of papers, the girl who handed me just flipped it so quick that I don't even know what it is.

Geez, I guess I didn't have a chance to be careless. Even in my weakest physical condition, I still have to force myself sharp and ask the person what I was signing. Ain't nobody can fool me, especially when money is involved wkwkwk #cheapskate

I thank God at this point, that I'm still capable of making rational decision and able to think sharply. So after signing those documents, waited for some hours... then, the specialist doctor came and check upon me. He was soo nice.. (thank GOD, I can't afford anymore snobbish and cold doctor ergh)
I told him again the story and this time, he checked me more thorough. Since vertigo correspond nerve, the specialist that handle me is a neurologist. So, he began to check my back and neck muscle, my head and says that it is very tensed. I had no idea ahahahha. Then he start to measure my blood pressure on both hands, which surprisingly give different result compared to the previous measurement (this time was lower). So, his conclusion is that my vertigo is caused by lack of blood flow to the brain. (The brain's job is to maintain the balance of the body). This lack of blood flow is caused by the tensed muscle that hamper the way. Nah, as to why am I tensed? The doctor says, perhaps I'm overstressed or overthink something. Hahhahaha.. (perhaps it was the interview thingy i guess).

So, by this time, it was 8 PM. I'm still in the emergency room, starving coz i haven't had any meal since breakfast, haven't got into my room since i asked to (which was at 6).
The nurse then appear to set the IV tube into my hand (to this point I don't understand why I need this).
Then by 8.30, I was transfered to my room by wheel chair. (I guess I have to take the wheelchair after al hahha).

The room is very clean, so is the bathroom and the bed itself. So, while I waited for my food (hunggryyy), I updated my family and friends. The thing is, I had once accompany my friend checking into this very same hospital, and when I saw her dinner food.. Not only does it look and smell delicious, but also A LOT! So, i was hoping to get the same food... But, no can do, my patience is still being tested apparently. I was served with gruel.. which is not delicious at all.. ergh.. and obviously not fulfilling T___T. I'm grateful that at this point, I have friends who visited and brought me apples. At least, that I could eat better.

Sleep Deprived

The worse part is the night. You would think that in the hospital (especially an expensive hospital), you would be able to sleep well would you? well.. WRONG!
So, firstly.. fine, I took the room which I had to share with 2 other patient (3 actually but one empty bed so 2 only). I don't know what is going on with them, but it seems that every single time, someone is talking (loudly), then the light (which is the center of the room light) is turned on and off, or the nurse that came in and checked upon them. It was so NOISY, that I kept waking up.
Secondly, after all those noises are out, I suddenly felt the urge to woke up and saw that my IV fluids has run out. So, I called the nurse and ask to change it while asking what time it was. It was 3.30 in the morning. afterwards I went back to sleep.
Thirdly, at about 5 AM, a nurse came again and woke me up, to say that she need to give me injection (what the hell? why do I need to be injected for? and what it is u are injecting to my body???), since it is bloody morning, I had no strength to even complained or asked. And since she injected it through my IV tube, DAMN, my hand hurtsssss T____T, I guess all those liquid are just forced to enter my body through my poor veins. so.. I can't really sleep..
Fourth, by the time I'm able to sleep, around 6ish, bunch or nurse came in again and ask how I am, and to tell that I will have my blood taken to check my cholesterol (what???) and thus, i have to fast until my blood is taken. I was starving, sleep deprived, and in this ungodly hour my patience is tested, why???? No energy to argue, I just want to go back to sleep and with so just nodding to whatever they say so that they may go away ASAP.
Fifth, around 7, my breakfast came.. T__T, which yess, the guy that brought it woke me up just to inform and ask regarding my fasting. I answer as short and simple then went back to sleep.
Six, around 8, a nurse come in again and took my blood. I woke up, helplessly give my right hand (the hand that was not connected to a tube) and let them take my blood. This time, afterwards, I stayed awake coz I want to eat my breakfast. This time the food is nice coz it's porridge and has some meat and flavor.. *tears of joy* afterwards I answer my mom calling me then went back to sleep.
Seventh, a doctor came in to check around 9. I woke up again, wanting to be maddd, but seeing how nice she is, it seems unfair for me to release my anger and frustration upon the poor doctor. So, rather than being furious, I slowly tell her that I wanted to go home quickly for I was not able to rest well the whole night :(, people keep coming in and waking me every single hour :(. Upon which she says, I will help your release from the hospital and let u rest again. Such a sweet lady, <3 :p="" her="" p="">Eight, at 10, somebody came in to ask: what would you like to have for breakfast tomorrow? erghhhh
Ninth, around almost 11, nurses and a physical therapist came for other patient.. so noisy.. T___T

after 11, My friend that intended to pick me up and drive me home from the hospital arrived already. And so, no more sleep.

Administration

You would think that it is easy and fast to get out of the hospital, especially one that is famous and expensive. But, hell forbid. From the moment I said I wanted out, they say I need to wait for the doctor (the neurologist) to give permission then, I can go out.
I don't care, I just wanted out at this point, I even had signed a letter that said I'm ready to face any consequences without the hospital responsibility. --'
But the doctor came early and after checking my condition, he gave his permission for me to go home (YEYYY!!)

So, from here... is it done? nope, the hospital gta make lots of form and letter so that they can send it to the insurance company. Which was sent by 3 PM!! As soon as it was sent, I called my friend (agent) to help me process it from the other side.
Waited until almost 6 then everything is finished from their part. At this point, I started to get dizzy again (I blamed those administration process!!!), and so I demanded my dinner, so dat I could take my meds as well.

Afterwards, I went off to the payment area and see my medical bill. Only to see that apparently my insurance company denied a few things in the bill. *sigh*
So, again in my dizziness, I have to force myself to check the bill carefully by myself.
I paid the rest of the excess amount, (it's less than 2 million rupiah that I originally had to pay off), talk to the guy who still think I need to go back to the previous desk (which is on the 30th floor while I'm currently in the 5th floor). He thinks that I still need to take care some stuff. Honestly, can't u see i'm sick?? Plus, the lady on the 30th floor has already make sure that all were left to do is on this floor. (Annoyed mode: ON), Then he start checking and figure that indeed I was correct (erghh). Afterwards, he said I'm done. He gave me my big envelope that consisted of the medical bill and the insurance bill. That's it.
Really??? Dude, where's my blood test result paper? where's the doctor diagnose receipt? where's the sick letter from the doctor? It was all still on your desk!!!!
I don't even know what to do with this guy --', I have to think everything myself once again.

Then and only then, I can finally go home in peace! THANK GOD!


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I guess this whole experience has thought many many things.
The fact that I am still able to think sharp through all the papers and documents, I am thankful to God for it, I can see His provision upon me in it is for real! If it's not God, then I don't know where on earth can I still have the strength to do all of it.
Secondly, I feel proud! Doing and handling all those process mostly by myself, it's certainly something :) I'mma independent womannn :P

P.S: Thank you for all my family and friends who has kept checking up on me, visiting me and especially to mom (your endless phone call to make sure i'm ok hahha) and shout out to Nisa! for not only keeping up with me during those ungodly hours of administration process but also then drive me home! God bless you all... ;*) I am blessed indeed.